Interesting examples of counselling the sick and dying. The examples stress the importance of repeating what you hear and also the importance of listening for the feelings what may lie beneath the silences or even beneath the words. Also many examples of making bad assumptions, failing to connect with the underlying humanity of the person needing comfort.
I like the Carl Rogers quote: p. 79. Artists and poets who express what is unique to them = what is most likely to resonate with others.
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